Privacy Policy
Welcome to ODAC28 – Self Drive Cars in Chandigarh. We respect your privacy and are committed to protecting the personal information you share with us while visiting our website, contacting our support team, or booking a self-drive car. This Privacy Policy explains how we collect, use, store, disclose, and protect your information.
By accessing our website or using our car rental services, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.
Information We Collect
We may collect personal and non-personal information when you browse our website, submit an enquiry, create a booking, make a payment, or communicate with us.
Personal information may include:
- Full name
- Mobile number
- Email address
- Residential or billing address
- Date of birth
- Driving licence details
- Goverment-issued identity proof
- Emergency contact information
- Pickup and drop-off locations
- Booking history and preferences
- Payment and transaction details
- Photographs or documents required for identity verification
To confirm eligibility for a self-drive car rental, ODAC28 may request a valid driving licence and other government-approved identification documents. Customers should provide accurate, valid, and up-to-date information.
Vehicle and Location Information
Some vehicles offered by ODAC28 may be fitted with GPS devices or other tracking and security technologies. These systems may collect information about the vehicle’s location, route, speed, distance travelled, ignition status, and usage during the rental period.
This information may be used for vehicle security, roadside assistance, theft prevention, accident investigation, compliance with rental conditions, and recovery of a vehicle in case of unauthorised use. GPS information will not be used for purposes unrelated to legitimate rental operations, security, or applicable legal requirements.
How We Use Your Information
The information collected by ODAC28 may be used to:
- Process and confirm vehicle bookings
- Verify the customer’s identity and driving eligibility
- Communicate booking details and service updates
- Arrange pickup and return of the vehicle
- Process payments, deposits, refunds, or applicable charges
- Provide customer support and roadside assistance
- Improve our website, vehicles, and rental services
- Prevent fraud, theft, misuse, and unauthorised bookings
- Maintain internal business and transaction records
- Send promotional updates with the customer’s consent
- Resolve complaints, disputes, insurance claims, or accidents
- Comply with legal, regulatory, and law-enforcement requirements
We will use personal information only for legitimate business purposes and as permitted under applicable law.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve the browsing experience. Cookies are small files stored on a user’s device that help us understand website traffic, remember preferences, improve performance, and analyse how visitors interact with different pages.
Users may disable cookies through their browser settings. However, disabling certain cookies may affect the availability or functionality of some website features.
We may also collect technical information such as IP address, browser type, device type, operating system, referring website, pages visited, and the time spent on our website.
Payment Information
Payments may be processed through banks, payment gateways, UPI platforms, or other authorised payment service providers. ODAC28 may not directly store complete debit card, credit card, UPI PIN, CVV, or banking credentials.
Payment service providers process transaction information according to their own privacy policies and security standards. Customers should review the relevant provider’s terms before completing a payment.
Sharing of Personal Information
ODAC28 does not sell or rent customers’ personal information. We may share necessary information with trusted third parties, including:
- Payment gateway and banking partners
- Insurance companies
- Vehicle owners or fleet management partners
- Identity verification service providers
- Technology, hosting, and analytics providers
- Roadside assistance providers
- Professional advisers and authorised representatives
- Government departments or law-enforcement authorities
Information will be shared only when necessary to complete a booking, provide requested services, protect our rights, investigate misuse, or comply with a lawful request.
Data Security
We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse. Access to customer information is limited to authorised personnel and service providers who require it for legitimate purposes.
However, no website, electronic transmission, or storage system is completely secure. Therefore, ODAC28 cannot guarantee absolute security of information transmitted over the internet.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Certain booking, payment, KYC, insurance, or transaction records may be retained for longer periods where required by law, contractual obligations, fraud prevention, dispute resolution, or legitimate business requirements.
When information is no longer required, we may securely delete, anonymise, or dispose of it.
Customer Rights
Subject to applicable law, customers may request access to, correction of, or deletion of their personal information. Customers may also withdraw consent for promotional communications at any time.
Some information may not be deleted immediately if it is required for an active booking, payment dispute, legal obligation, accident claim, fraud investigation, or legitimate business record.
To exercise these rights, customers may contact ODAC28 using the contact information available on our website.
Third-Party Links
Our website may contain links to third-party websites, maps, payment services, or social media platforms. ODAC28 is not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of third-party platforms before providing any information.
Children’s Privacy
Our vehicle rental services are not intended for minors or individuals who are legally ineligible to rent or drive a vehicle. We do not knowingly collect personal information from children for vehicle bookings.
Changes to This Privacy Policy
ODAC28 may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. The revised policy will be published on this page with an updated effective date. Users are encouraged to review this page regularly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
ODAC28 – Self Drive Cars in Chandigarh
Location: Chandigarh, India
Website: https://www.odac28.in/
Email: odac12301@gmail.com
Phone: +91-62832-85696
By booking a vehicle or using the ODAC28 website, you confirm that you have read, understood, and accepted this Privacy Policy.