Refund and Cancellation Policy
At ODAC28 – Self Drive Cars in Chandigarh, we aim to provide customers with a transparent and convenient booking experience. This Refund and Cancellation Policy explains the conditions under which a booking may be cancelled, modified, or refunded.
By booking a vehicle through our website, phone, WhatsApp, or another authorised channel, the customer agrees to this policy.
Booking Cancellation by the Customer
Customers may request cancellation by contacting ODAC28 through the official contact details provided during booking. The cancellation request must include the customer’s name, registered mobile number, booking ID, vehicle details, and scheduled pickup date.
The applicable refund will depend on when the cancellation request is received:
- More than 72 hours before pickup: Up to 90% of the booking amount may be refunded.
- Between 48 and 72 hours before pickup: Up to 75% of the booking amount may be refunded.
- Between 24 and 48 hours before pickup: Up to 50% of the booking amount may be refunded.
- Less than 24 hours before pickup: The booking amount may be non-refundable.
- After the scheduled pickup time: No refund will ordinarily be provided.
Payment gateway fees, administrative charges, taxes already deposited, or other non-recoverable expenses may be deducted from the refundable amount.
Same-Day and Last-Minute Bookings
Same-day and last-minute bookings are confirmed specifically for the customer and may block the vehicle for other users. Therefore, such bookings may be non-refundable after confirmation.
Customers should carefully check the vehicle, price, pickup time, rental duration, kilometre limit, required documents, and eligibility conditions before making payment.
Booking Modification
Requests to modify a booking, including changes to the vehicle, pickup date, pickup time, rental duration, or location, will be subject to availability.
A modification request will not be treated as confirmed until ODAC28 approves it. Any difference in rental charges must be paid by the customer before the revised booking begins. If the revised booking costs less, the difference may be adjusted or refunded according to the applicable terms.
Repeated modifications or changes requested close to the pickup time may attract an administrative charge.
Cancellation by ODAC28
ODAC28 may cancel a booking due to:
- Vehicle breakdown or mechanical problems
- An accident involving the booked vehicle
- Delayed return by a previous customer
- Safety or maintenance concerns
- Government restrictions or legal requirements
- Natural disasters or severe weather
- Incorrect or fraudulent booking information
- Failure to provide valid documents
- Any other unavoidable operational reason
If ODAC28 cancels a booking for an operational reason, we will try to provide a similar vehicle, an upgraded vehicle, alternative booking dates, or a refund of the amount paid.
If a booking is cancelled because the customer provided invalid documents, incorrect information, or failed to meet the rental eligibility requirements, cancellation charges may apply.
Failure to Provide Documents
Customers must provide a valid driving licence, government-approved identity proof, address proof, and any other documents required during booking or pickup.
A refund may not be issued if the customer:
- Does not possess a valid driving licence
- Provides expired, unclear, false, or mismatched documents
- Fails to meet the minimum age requirement
- Refuses to complete identity verification
- Is considered unfit to drive
- Arrives without the required original documents
The customer is responsible for verifying eligibility before making a booking.
No-Show Policy
A customer will be considered a “no-show” if they fail to arrive at the agreed pickup location within the permitted waiting period and do not inform ODAC28.
No refund will ordinarily be issued for a no-show. ODAC28 may release the vehicle for another booking after the permitted waiting period has expired.
Early Return of the Vehicle
If the customer returns the vehicle before the scheduled return time, no refund will generally be provided for the unused hours or days. The rental amount is charged according to the confirmed booking duration because the vehicle was reserved exclusively for the customer.
An exception may be considered in cases involving a verified mechanical problem for which the customer is not responsible.
Vehicle Breakdown
If a vehicle develops a mechanical problem during the rental period, the customer must immediately contact ODAC28 and follow the instructions provided.
Depending on the circumstances and availability, ODAC28 may provide roadside assistance, a replacement vehicle, booking credit, or a partial refund for the affected rental period.
No refund will be applicable when a breakdown or damage is caused by:
- Negligent or reckless driving
- Driving on prohibited or unsafe roads
- Wrong fuel usage
- Overloading
- Continued driving after a warning light appears
- An accident caused by the customer
- Violation of the rental Terms and Conditions
Customers must not arrange repairs without prior approval from ODAC28.
Security Deposit Refund
Where a security deposit is collected, it will be processed after the vehicle is returned and inspected. ODAC28 may deduct amounts for:
- Vehicle damage
- Missing fuel
- Extra kilometres
- Late return
- Traffic challans
- FASTag or toll charges
- Excessive cleaning
- Lost keys or documents
- Missing vehicle accessories
- Towing or recovery charges
- Other unpaid rental expenses
The remaining security deposit will be refunded after all applicable deductions. If a traffic challan or claim is pending, ODAC28 may retain the relevant amount until the matter is resolved.
Refund Processing Time
Approved refunds will generally be initiated within 7–10 business days. The final credit time may vary depending on the customer’s bank, card issuer, payment gateway, UPI provider, weekends, or public holidays.
Refunds will ordinarily be credited to the original payment method. Cash refunds or transfers to another person’s account may not be permitted without proper verification.
Force Majeure
ODAC28 will not be liable for cancellation, delay, or service disruption caused by events beyond its reasonable control, including natural disasters, floods, strikes, riots, government orders, road closures, public emergencies, or severe weather.
In such situations, ODAC28 may offer rescheduling, booking credit, or a refund after deducting reasonable expenses already incurred.
Refund Disputes
Customers must report any refund-related concern within seven days of receiving the refund decision. The request should include the booking ID, payment receipt, cancellation details, and supporting documents.
Each request will be reviewed according to the booking records and applicable terms. ODAC28’s decision will be subject to applicable consumer protection laws.
Contact Us
For cancellations, modifications, or refund enquiries, please contact:
ODAC28 – Self Drive Cars in Chandigarh
Location: Chandigarh, India
Website: https://www.odac28.in/
Email: odac12301@gmail.com
Phone: +91-62832-85696
By making a booking with ODAC28, the customer confirms that they have read, understood, and accepted this Refund and Cancellation Policy.