Terms & Conditions
Welcome to ODAC28 – Self Drive Cars in Chandigarh. These Terms and Conditions govern the use of our website and self-drive car rental services. By submitting an enquiry, making a reservation, paying for a booking, or using an ODAC28 vehicle, you confirm that you have read, understood, and accepted these terms.
Eligibility for Booking
To rent and drive a vehicle from ODAC28, the customer must:
- Meet the minimum age requirement stated at the time of booking.
- Possess a valid driving licence accepted under Indian law.
- Provide valid government-issued identity and address proof.
- Have sufficient driving experience where required.
- Submit correct and verifiable personal information.
- Meet any additional eligibility criteria applicable to the selected vehicle.
ODAC28 reserves the right to reject or cancel a booking if the customer fails to meet these requirements or provides incorrect, expired, misleading, or fraudulent documents.
Booking Confirmation
A booking will be treated as confirmed only after the required advance payment or rental amount has been received and confirmation has been issued by ODAC28.
Vehicle availability is subject to operational conditions. Although we make reasonable efforts to provide the selected car, ODAC28 may offer a similar or upgraded vehicle if the booked vehicle becomes unavailable because of maintenance, an accident, a delayed return, or another unavoidable situation.
Rental Charges and Security Deposit
The customer must pay the applicable rental charges, taxes, security deposit, and any additional fees communicated during the booking process.
The rental price may depend on the vehicle category, booking duration, travel limits, season, pickup location, and selected add-on services. Additional charges may apply for:
- Extra kilometres
- Late vehicle return
- Fuel shortage
- Cleaning or sanitisation
- Vehicle damage
- Traffic penalties or challans
- Towing and recovery
- Loss of documents, keys, tools, or accessories
The refundable security deposit, if collected, will be returned after the vehicle has been inspected and all pending charges have been adjusted.
Vehicle Pickup and Inspection
The customer must inspect the vehicle before taking possession and immediately report any visible damage, missing accessories, mechanical issue, or discrepancy. Photographs or videos may be recorded by both parties during vehicle handover.
Acceptance of the vehicle without reporting an existing issue may indicate that it was received in satisfactory condition. The customer must return the vehicle in substantially the same condition, subject to reasonable wear and tear.
Permitted Use of the Vehicle
The rented vehicle may only be driven by the person or authorised drivers listed in the booking. The customer must use it carefully and follow all applicable traffic and transport laws.
The vehicle must not be used:
- For racing, speed testing, stunts, or motorsport activities
- For commercial passenger or goods transportation
- For towing or pushing another vehicle
- For illegal or criminal activities
- While the driver is under the influence of alcohol or drugs
- On prohibited, unsafe, flooded, or unsuitable roads
- Outside the permitted geographical area
- By an unauthorised or unlicensed driver
- To carry passengers or luggage beyond the approved capacity
- In violation of the manufacturer’s operating instructions
Subletting, selling, pledging, or transferring possession of the vehicle is strictly prohibited.
Fuel and Kilometre Policy
The customer must follow the fuel and kilometre policy provided at the time of booking. Unless otherwise agreed, the vehicle should be returned with the same fuel level recorded during pickup.
Extra kilometre charges will apply if the customer exceeds the included travel limit. Fuel costs during the rental period are generally the customer’s responsibility.
Traffic Violations and Challans
The customer is responsible for all traffic violations, parking charges, tolls, interstate taxes, FASTag usage, penalties, and challans arising during the rental period.
If a challan or penalty is received after the vehicle has been returned, ODAC28 may contact the customer and recover the applicable amount along with reasonable administrative charges.
Accident, Breakdown, or Theft
In the event of an accident, mechanical breakdown, theft, or damage, the customer must immediately:
- Stop the vehicle in a safe location.
- Contact ODAC28.
- Inform the police where legally required.
- Avoid admitting liability or settling a claim without authorisation.
- Provide photographs, videos, location details, and relevant documents.
- Cooperate with insurance and investigation procedures.
The customer must not arrange unauthorised repairs. Negligence, reckless driving, violation of these terms, or delayed reporting may make the customer liable for repair costs, insurance exclusions, towing charges, loss of rental income, and related expenses.
GPS and Vehicle Monitoring
ODAC28 vehicles may contain GPS or other security and tracking devices. These may be used for vehicle safety, roadside assistance, route monitoring, theft prevention, recovery, and verification of compliance with rental conditions.
The customer must not remove, damage, disable, cover, or interfere with any tracking or security equipment installed in the vehicle.
Cancellation and Refund
Cancellation and refund eligibility will depend on the cancellation policy communicated during booking. Deductions may apply based on the time remaining before the scheduled pickup.
No refund may be provided for late arrival, early vehicle return, non-usage, invalid documents, violation of booking terms, or cancellation after the rental period has started. Refund processing time may depend on the original payment method and banking partner.
Late Return
The customer must return the vehicle at the agreed date, time, and location. If a delay is expected, ODAC28 must be informed in advance.
Late return may result in hourly charges, an additional day’s rent, inconvenience charges, or recovery action. Keeping the vehicle beyond the authorised period without approval may be treated as unauthorised possession.
Customer Liability
The customer will be responsible for damage, loss, misuse, negligence, missing items, or expenses incurred during the rental period. Insurance coverage, if applicable, will remain subject to the insurer’s terms, deductibles, exclusions, and claim approval.
The customer may be fully liable if damage occurs due to drunk driving, unauthorised use, reckless behaviour, false documents, an unauthorised driver, or violation of these Terms and Conditions.
Personal Belongings
ODAC28 is not responsible for cash, documents, electronic devices, luggage, or other personal belongings left inside the vehicle. Customers must check the vehicle carefully before returning it.
Limitation of Liability
To the extent permitted by law, ODAC28 will not be liable for indirect loss, missed appointments, travel disruption, business loss, or inconvenience caused by breakdown, traffic, weather, government restrictions, accidents, or events beyond our reasonable control.
Nothing in these terms excludes any liability that cannot legally be excluded.
Governing Law and Jurisdiction
These Terms and Conditions will be governed by the applicable laws of India. Any dispute relating to a booking or vehicle rental will be subject to the jurisdiction of the competent courts in Chandigarh, unless applicable law requires otherwise.
Changes to These Terms
ODAC28 may revise these Terms and Conditions when required. Updated terms will be published on the website and will apply from the stated effective date.